About L.V. Harkness
Placing an Order
You may call our Customer Service Department at 1-866-225-7474 Monday – Friday 9:00 a.m. – 6:00 p.m., Saturday 10:00 a.m. – 5:00 p.m. EST.
You may purchase products form our online boutique www.lvharkness.com, where you will enjoy browsing our extensive collection.
Shipping and Handling
All orders are shipped UPS Ground Service to the US only, unless otherwise specified. For shipping and handling charges, please chart. For rush, express priority, holiday and international shipping, please call customer service at 1-866-225-7474 Monday – Friday 9:00 a.m. – 6:00 p.m., Saturday 10:00 a.m. – 5:00 p.m. EST. (Shipments to AK, HI, U.S. Territories and APO/FPO require additional time.)
Merchandise Total: Shipping and Handling:
$0.01 - $100.00 $15
$100.01 - $250.00 $20
$250.01 - $500.00 $30
$500.01 - $750.00 $40
$750.01 - $999.99 $47
$1,000.00 – $2,999.99 $55
$3,000 and over 3% of merchandise total
In-stock merchandise will be shipped within three business days. Much of our merchandise is hand-crafted and custom-made to our exacting standards, and thus orders may take longer than anticipated. Should a delay occur, you will be notified immediately. We assure you your patience will be rewarded.
Special Note about Silver:
Due to fluctuations in the silver market, prices are subject to change. Please call for pricing.
The L.V. Harkness Guarantee
If your order fails to meet your expectations for any reason, please return the merchandise, excluding personalized items, within 60 days of purchase for exchange. Merchandise must be in unused condition, in the original gift box, and accompanied by a copy of sales or gift receipt.
Shipping Errors and Damages
Please call customer service immediately at 1-866-225-7474 or email email@example.com if your order arrived damaged or if a packing error occurred. Make sure to save the original shipping box and packing materials in which your purchase arrived. If package looks damaged, do not accept delivery.
Personalize your items or gifts from L.V. Harkness with custom engraving services. Company logos, monograms/initials, personal sentiment – all created especially for you. Professional artisans and designers are on-site to direct you in your engraving decisions. Please call customer service at 1-866-225-7474 or email firstname.lastname@example.org for all questions.
We will ship your gift/gifts directly to the recipient with a gift message enclosed and complimentary gift wrap.
We make every effort to ensure customer satisfaction. Unfortunately, mistakes and typographical errors do occur. We reserve the right to correct these errors and apologize for any inconvenience.
For our Customers in California: PROP 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead — a chemical known to the State of California to cause birth defects or other reproductive harm.